Refund & Cancellation Policy

At Khushi Enterprises, customer satisfaction is important to us. This Refund & Cancellation Policy outlines the terms regarding order cancellations, returns, and refunds.

1. Order Cancellation

Orders may be cancelled before they have been processed or dispatched. Once an order has been processed, packed, or shipped, cancellation requests may not be accepted.

2. Refund Eligibility

Refunds may be considered in the following situations:

• The product delivered is damaged during transit.
• The wrong product has been supplied.
• The ordered product is unavailable after payment has been received.

3. Non-Refundable Cases

Refund requests may not be accepted under the following circumstances:

• Change of mind after order confirmation.
• Products damaged due to improper handling by the customer.
• Customized or specially ordered products.
• Requests made after the specified return period.

4. Refund Process

If a refund request is approved, the refund will be processed through the original payment method. The refund may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

5. Return Requests

Customers should notify us within 48 hours of receiving the product if there is any issue with the order. Supporting photographs or documents may be required for verification.

6. Shipping Charges

Shipping and handling charges are generally non-refundable unless the return is due to an error on our part.

7. Contact Us

For any cancellation, return, or refund-related queries, please contact our customer support team through the Contact Us page. We will review your request and provide assistance as quickly as possible.

Last Updated: May 2026